Introduction
Medicines R Us Chemist regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Medicines R Us Chemist users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact The Website Administrator at (02) 96283620.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Medicines R Us Chemist. The collective work includes works that are licensed to Pharmacy Management Conditions. Copyright 2020, Medicines R Us Chemists ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Medicines R Us Chemist or purchasing Medicines R Us Chemist products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Medicines R Us Chemist or to purchase Medicines R Us Chemist products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Medicines R Us Chemist. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Medicines R Us Chemist & Pharmacy Management Professionals used in the site are trademarks or registered trademarks of Medicines R Us Chemist
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Medicines R Us Chemist disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Medicines R Us Chemist does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Medicines R Us Chemist does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Medicines R Us Chemist shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Medicines R Us Chemist has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Medicines R Us Chemist product is mistakenly listed at an incorrect price, Medicines R Us Chemist reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Medicines R Us Chemist reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Medicines R Us Chemist shall issue a credit to your credit card account in the amount of the incorrect price.
Shipping Policy
Shipping is $10 for Local Delivery and all other orders across Australia, free for Click and collect and free for any orders over $100.
Our delivery timeframe of 3 -5 working days for urban delivery and 5-10 working days for rural delivery are from the date that the order has been picked up by the courier, not from the time the order was placed. The order time for local delivery options is within 2 hours if within Business hours.
If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
Cancellations
You can request to cancel your order through the Contact Us page within two hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
Returns
Our Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 7 days, the product is unopened and in original condition and the product is eligible for return.
You will need to contact us by phone on 1300 70 70 30 or by email at info@medicinesrus.com.au . You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. If you have changed your mind about a product, you may be eligible for an exchange or store credit note. However return of your product to us is at your own cost. Please contact us to discuss your options.
If you would like to exchange your item please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do.
Some products will state that they cannot be returned, please be aware of these items.
Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.
You must return to our Pharmacy within 14 days any products that are damaged, or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Medicines R Us Chemist without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Medicines R Us Chemist may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Medicines R Us Chemist.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of NSW, Australia., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Medicines R Us Chemist products) shall be in the state or federal courts located in Sydney, NSW. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Medicines R Us Chemist products) must be commenced within one (1) year after the claim or cause of action arises. Medicines R Us Chemist's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Medicines R Us Chemist may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Medicines R Us Chemist or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Medicines R Us Chemist does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Medicines R Us Chemist is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Medicines R Us Chemist reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Medicines R Us Chemist in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Medicines R Us Chemist, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Medicines R Us Chemist may link to sites operated by third parties. However, even if the third party is affiliated with Medicines R Us Chemist, Medicines R Us Chemist has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Medicines R Us Chemist. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Medicines R Us Chemist seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
