Returns Policy

At Medicines R Us, we want you to be happy with every purchase. This policy explains how we handle returns, exchanges, and refunds for online orders.

For safety and regulatory reasons, we are unable to accept returns or offer refunds on prescription medicines or pharmacy-only medicines due to change of mind.
Non-pharmacy items (e.g., skincare, vitamins, over-the-counter products) can be returned within 14 days of purchase provided they are:
- Unopened
- In their original packaging
- In saleable condition
Shipping costs for change-of-mind returns are the responsibility of the customer.
Clearance and sale items are final and cannot be returned or refunded for change of mind.

If your order arrives damaged, faulty, or incorrect, contact our Customer Service team within 7 days of delivery.
Please include your order number and, where possible, photos of the packaging or damaged item.
We will arrange a replacement or refund at no extra cost to you.

Due to Australian Pharmacy Law, prescription medicines cannot be returned or refunded once they have been dispensed, unless the product is faulty or has been supplied in error.
If you believe there has been a dispensing error, please contact us immediately.

Approved refunds will be processed to your original payment method within 5–7 business days once the returned item has been received and inspected.
You will receive an email notification when your refund has been processed.

Contact our Customer Service team at info@medicinesrus.com.au within the timeframes outlined above.
Provide your order number, details of the issue, and photos if applicable.
Our team will provide instructions on how to return the product if eligible.

For any questions regarding returns or refunds, please contact:

Medicines R Us Head Office

Suite 205, 25 Solent Circuit

Norwest NSW 2153

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