1. General Information
All orders are processed with attention to detail and commitment to prompt service. However, product availability can impact our ability to ship promptly. If an item you have ordered is unavailable, we will notify you promptly and process a refund using your original payment method.
2. Delivery Location
We only ship to addresses within Australia. Unfortunately, international shipping is not available at this time.
3. Delivery Time
4. Delivery Instructions
Specific delivery instructions can be provided during the checkout process on our website.
5. Shipping Costs
Shipping costs vary depending on the weight of your order and the delivery method selected. Here are the details:
6. Damaged Items in Transport
If your order is damaged in transit, please contact us immediately. Retaining the packaging and damaged goods is essential for us to evaluate the issue and address it swiftly.
7. Tracking Your Order
Once your order is dispatched, we will provide you with a tracking number. You can use this number to monitor your delivery's progress.
8. Questions
If you have any questions or concerns about our shipping policy or the status of your order, please do not hesitate to contact us. Our team is dedicated to ensuring your complete satisfaction and is on hand to assist with any inquiries.